Return & Exchanges
Want to exchange or return your purchase? We're happy to help! Exchanges or returns can be made up to 30 days after the delivery date.
Exchanging or returning can be done quickly and easily by clicking [here].
PLEASE NOTE:
For items purchased during our Sale, Rejuviny does not offer refunds. These items can only be redeemed for a credit.
- What are the return conditions?
Return period
We have a return period of 30 days in which the customer may return his or her package without giving any reason. These 30 days start from the moment the package is received. Please note that the return must be sent back to us within these 30 days.
Conditions return
All items must be returned to us with the tags still attached to the item.
Shipping costs will not be refunded.
- What are the return shipping costs?
Returns are at your own expense, depending on the courier and the country you are returning the package from.
- How long does it take to exchange a product?
If you indicate when you register your return that you want to exchange a product, we will get right on it. This way we can ensure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Ask our customer service team about your options. We'll give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work together to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you did not receive this email correctly, our customer service team will be happy to assist you.
- What should I do if a product is delivered defective or damaged?
Unfortunately it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to hello@rejuviny.com with a picture of the complaint. Our customer service team will work with you to find a solution as quickly as possible.
- How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return at our warehouse, we will process it within 10 business days. On your track and trace received with your return, you can see when the package arrived at our warehouse. From that moment on, the 10 working days start. After the refund has taken place, you will be notified. Please note that it can take up to 3 days before the refund is visible on your bank account.
Exchanging or returning can be done quickly and easily by clicking [here].
PLEASE NOTE:
For items purchased during our Sale, Rejuviny does not offer refunds. These items can only be redeemed for a credit.
- What are the return conditions?
Return period
We have a return period of 30 days in which the customer may return his or her package without giving any reason. These 30 days start from the moment the package is received. Please note that the return must be sent back to us within these 30 days.
Conditions return
All items must be returned to us with the tags still attached to the item.
Shipping costs will not be refunded.
- What are the return shipping costs?
Returns are at your own expense, depending on the courier and the country you are returning the package from.
- How long does it take to exchange a product?
If you indicate when you register your return that you want to exchange a product, we will get right on it. This way we can ensure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Ask our customer service team about your options. We'll give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work together to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you did not receive this email correctly, our customer service team will be happy to assist you.
- What should I do if a product is delivered defective or damaged?
Unfortunately it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to hello@rejuviny.com with a picture of the complaint. Our customer service team will work with you to find a solution as quickly as possible.
- How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return at our warehouse, we will process it within 10 business days. On your track and trace received with your return, you can see when the package arrived at our warehouse. From that moment on, the 10 working days start. After the refund has taken place, you will be notified. Please note that it can take up to 3 days before the refund is visible on your bank account.